Skip to main content

Privacy Policy

Petwork Travel is committed to complying with the laws that protect the privacy of customer and general public data. This page is designed to provide information on how we adhere to data protection standards, what information we collect while you are browsing our communication channels, and how this information is collected, used, and protected by us, in compliance with Law No. 13,709/2018 (Brazilian General Data Protection Law – “LGPD”). The use of our products and services, as well as our platforms and other available interaction channels, is subject to the acceptance of this Privacy Policy, including by our employees.

  1. Personal Data Sources

Petwork Travel will have access to personal data in the following situations:

  • Through interaction with a customer: When the Customer provides and inputs personal data necessary for the provision of services and use of products provided by Petwork Travel.
  • Interaction with its employees: When its employees and associates of any nature use its systems and platforms to fulfill duties and obligations arising from their contractual relationship.

2. Types of personal data and sensitive personal data collected

Without prejudice to data commonly collected and processed from its employees for the purposes of their legal relationship, Petwork Travel may also collect the following personal data:

  • Names and contact details, such as first and last name, email address, postal address, phone number, and similar types of contact details, such as banking details;
  • Device information, such as IP address, location, or provider;
  • Usage information and browsing history, such as information about how the User navigates within our services, their browsing history, and which features of Petwork Travel's services are most used;

Any sensitive personal data that may be collected by Petwork Travel will have its purpose informed separately to the User, who must consent to Petwork Travel using it for that specific purpose. In case of disagreement, the data will be automatically deleted from Petwork Travel's databases.

Petwork Travel does not collect data from minors, except with parental or guardian authorization. If collected without authorization, as soon as Petwork Travel becomes aware, it will immediately delete the collected data, in accordance with the Terms of Use and this Privacy Policy.

  1. Use of collected personal data

When collected, Petwork Travel will use personal data to:

  • Provide and improve contracted services;
  • Comply with legal or regulatory obligations;
  • Manage relationship with Users;
  • Set up and manage User accounts;
  • Provide technical assistance, support, and training to the User;
  • Contact Users;
  • Internal research and development purposes and to improve, test, and enhance features and functionality of Petwork Travel's services;
  • Provide Users with marketing, advertising, and promotional materials, including from Partner companies of Petwork Travel, as permitted by law;
  • Meet internal and external audit requirements, including Petwork Travel's information security obligations;
  • Send email messages to: a) confirm or cancel requests made through the platform; b) communicate future changes to this policy; and c) disclose updates, changes, additions of new data sources, and platform enhancements.
  • Exercise Petwork Travel's rights, including, but not limited to, privacy, security, networks, systems, and properties of Petwork Travel and/or third parties;
  • Comply with requests from courts, law enforcement agencies, regulatory bodies, and other public institutions and governmental authorities, including, but not limited to, applicable rules outside the user's country of residence;
  • Exercise the rights of Petwork Travel and defend against potential legal claims, as well as comply with any legislation or regulation applicable to Petwork Travel or third parties we work with, and to ensure the proper fulfillment of contracts executed between Petwork Travel and its users;
  1. Sharing personal data with third parties

The User accepts and agrees that Petwork Travel may share their personal data with the following categories of recipients:

  • Companies providing access or responsible for the account on which the user depends;
  • Partner companies, such as third-party service providers and other entities that assist us in offering our services or taking action on our behalf to protect our rights, users, systems, and services;
  • Third parties to whom Petwork Travel owes accountability or is authorized by law to disclose information (e.g., government bodies, regulatory agencies, judiciary, and other public authorities);
  • Third parties in connection with a sale, merger, acquisition, restructuring, joint venture, assignment, or transfer of part or all of Petwork Travel's business, in which case User data will be considered an asset and transferred during negotiations;
  • Third parties requiring data to protect the rights of Petwork Travel;
  • Any natural or legal person to whom the User requests data portability.
  1. International transfer of personal data

Petwork Travel does not intend to transfer User personal data outside Brazil. If any exception arises beyond those stated herein, Users will be notified in advance by email, at which point they may accept or decline the transfer. In case of disagreement, access rights may be restricted by Petwork Travel.

International data transfers described in the LGPD depend on guidelines established by the National Data Protection Authority (ANPD). Once defined, Petwork Travel commits to fully complying with them.

  1. Protection of personal data

Petwork Travel uses appropriate technologies and procedures to safeguard any personal data collected (including administrative, technical, and physical safeguards) based on the level of risk and service provided. It maintains a legally responsible team to manage data security in accordance with legal provisions, regulatory requirements, technological changes, and other relevant factors.

Petwork Travel employs all commercially reasonable efforts to ensure the security of its systems and collected data, using highly qualified internet and database hosting providers, SSL security certificates, and unauthorized access protection software, alongside standard encryption and anonymization protocols.

This Policy represents Petwork Travel's commitment to safeguarding User information. However, due to the nature of the internet, absolute protection against malicious third-party intrusion cannot be guaranteed. In such events, Petwork Travel shall be liable within the limits defined by law.

Petwork Travel will notify the ANPD and affected Users within a reasonable timeframe (as defined by the ANPD) of any security incident that may create a relevant risk or harm to affected Users, detailing at minimum:

  • A description of the nature of the affected personal data;
  • Information regarding the data subjects involved;
  • Technical and security measures used to protect the data, respecting commercial and industrial secrecy;
  • Risks related to the incident;
  • Reasons for any delay in communication; and
  • Measures adopted or to be adopted to reverse or mitigate the effects of damage.
  1. Data processing and Petwork Travel responsibilities

Petwork Travel defines its processing responsibilities as follows:

  • For personal data provided directly by Clients, Petwork Travel acts as Data Processor, following the instructions of the Data Controller under LGPD guidelines;
  • Petwork Travel acts as Data Controller for its employees' personal data, relying on legal bases such as Contract Performance, Legal or Regulatory Obligation Compliance, and, in specific cases, Consent.

Petwork Travel may adopt different legal bases for distinct personal data processing activities.

  1. Retention period for personal data

Petwork Travel calculates personal data retention periods based on the following criteria:

  • Period necessary to fulfill the collection purpose;
  • When the Client/User ceases using Petwork Travel's services;
  • Upon withdrawal of consent or data deletion request by the Data Subject;
  • Time required to demonstrate compliance with Petwork Travel's legal duties and obligations;
  • Period required by laws, regulations, court decisions, etc.;
  • Determinations issued by the National Data Protection Authority;
  • Compliance with legal or regulatory obligations by the Controller;
  • Proper execution of agreements;
  • Needs related to legal compliance and judicial disputes;
  • Transfer to third parties, provided statutory requirements are respected; or
  • Exclusive use by the controller, prohibiting third-party access, provided the data is anonymized.
  1. User Rights

Under the Brazilian General Data Protection Law, Users have the following rights regarding their personal data:

  • Right to Confirmation: The User can confirm if Petwork Travel processes any of their personal data;
  • Right of Access: The User may request written details on how their information is used and obtain a copy;
  • Right to Correction: The User may correct or complete incomplete, inaccurate, or outdated data;
  • Right to Anonymization, Blocking, or Deletion: The User may request anonymization, blocking, or deletion of unnecessary, excessive, or non-compliant data;
  • Right to Deletion: The User may request deletion of data, except where retention is required/authorized by law;
  • Right to Information: The User may request information regarding public and private entities with which Petwork Travel shared data, as well as the consequences of withholding consent;
  • Right to Opt-out of Marketing: The User may unsubscribe from promotional materials at any time via links provided in marketing emails;
  • Right to Portability: The User may request transfer of personal data to themselves or third parties, except for anonymized or deleted records;
  • Right to Revoke Consent: The User may withdraw previously granted consent. Revocation does not affect prior lawful processing or sharing.

Rights outlined in this section are not absolute. To exercise them, contact Petwork Travel at: contato@petworktravel.com.br

Petwork Travel commits to responding to requests promptly and free of charge within 15 (fifteen) days of receipt, unless complexity requires an extension, in which case the User will be notified.

Petwork Travel will immediately notify data processors with whom data was shared regarding corrections, deletions, anonymization, or blocking.

Confirmation or access to personal data will be provided electronically or in writing, either in simplified format or via a comprehensive statement indicating data origins, absence of records, processing criteria, and purposes, respecting trade secrets.

  1. Cookies

Petwork Travel and partners may use cookies and tracking technologies to store preferences, deliver targeted ads, enable features, and collect analytics. Cookies standardly record platform activity data.

A cookie is a small text file placed on a device to identify users, devices, and gather information. Categories include:

  • Necessary Cookies: Essential for navigating the platform and using features.
  • Performance Cookies: Collect usage data to improve navigation and user experience, including browser types, OS, referring domains, visit counts, average duration, and viewed pages.
  • Functional Cookies: Remember choices (usernames, language, region) to provide enhanced, personalized features.
  • Advertising Cookies: Track browsing habits to deliver targeted ads, limit ad frequency, and measure campaign effectiveness.

Petwork Travel uses necessary and performance cookies.

Users can disable cookies anytime via browser settings, browser plugins, or privacy tools.

Besides cookies, Petwork Travel uses additional tracking tools:

Web Server and Platform Logs: Petwork Travel servers automatically collect data to administer, secure, analyze, and enhance services, including:

  • IP address and browser type;
  • Device information, including Unique Device Identifier (UDID), MAC address, Identifier for Advertisers (IFA), and similar internal/third-party IDs;
  • Operating system details and technical specs;
  • City, state, and country of access location (also used for fraud prevention);
  • Inputted information or text;
  • Clicked links and buttons;

Social Media Integrations: Petwork Travel services may include social media widgets (e.g., Facebook "Like" or "Share" buttons).

Petwork Travel may allow logging in via social network credentials, in which case authentication data may be received and stored.

  1. Contact Information

Questions, feedback, suggestions, complaints, or data requests regarding this Privacy Policy should be directed to Petwork Travel via email at: This email address is being protected from spambots. You need JavaScript enabled to view it.petworktravel.com.br

  1. Updates

Petwork Travel continuously updates its practices; thus, this Privacy Policy may be updated at any time.

If updates affect processing purposes or duration, Users will be notified 30 (thirty) days in advance via email or platform notification. Disagreeing users may revoke consent, discontinuing service use.

If Petwork Travel updates policies to enable third-party data sharing, 30 days' advance notice will be sent via email, allowing users to opt out while continuing service usage where feasible.

Users are encouraged to review this policy periodically.

  1. Governing Law and Jurisdiction

This Policy shall be governed by, construed, and enforced in accordance with the laws of the Federative Republic of Brazil. The Courts of São Paulo, SP, Brazil shall have exclusive jurisdiction to resolve any disputes arising from this instrument, waiving any other jurisdiction.

All rights reserved.